FragranceBH

Frequently Asked Questions

What is the difference between an Eau de Toilette (EDT) and Eau de Parfum (EDP)?

An Eau de Toilette (EDT) is lesser concentrated than Eau de Parfum (EDP). An EDP generally lasts longer than EDT.

What is a Tester Perfume?

Testers are unused and exactly same as the original boxed perfumes. They are discounted pieces which do not come in the fancy box (usually in white boxes) hence reduced in prices. They are economical option for personal use of perfumes. Some testers come with a cap and some without.

Shipping

How long does it take to ship?

Delivery depends on your selected time. If you order any time before 4pm Bahrain time you can select same day delivery which will be delivered from 4-10pm. however, you can also choose a slot as your preferred time for delivery.

Can we request a pick up?

No, we do not have a store and there is no pickup option currently.

Where do you ship?

We currently ship all over Bahrain including Jaw, Durrat al Bahrain, Amwaj and Diyar al Muharraq. For Saudi Arabia, get in touch with us through email or Instagram so we can arrange a delivery there.

Can I return the perfume?

Yes, you can return the perfume only if the perfume we delivered is in its original packaging and not opened. For Testers or Gift Sets, we do not offer Return or refund policy as the item do not come sealed and any customer can misuse and claim they did not use and return which is why there is no return or refund on Gift sets and Tester items. For Returning the item, the shipping cost will be charged as the delivery is not in our scope of work.

Can I get a refund?

We do not Offer refund service.

Payment Options

What Payment Methods are available?

Currently we accept payment by cash or BenefitPay upon delivery.

Can I get better pricing if I am a reseller?

Yes, but we will need your reselling page or account or a shop with which we can verify and then we can offer you better prices and free delivery.